Communicate effectively

For Whom

Good customer service is crucial for businesses. The role of service representatives is crucial in this. They are the first point of contact; they inform, listen, and resolve problems. These days, this is no longer limited to email, as the rise of social media has created a completely different communication channel. This requires a different way of communicating than email. In all cases, the goal is to keep it short and quick, resulting in effectiveness. The writing training course "Effective Communication" by TopTaal provides employees with tools to perform their duties optimally.

What

How do you clearly convey your message? How do you ensure clear communication from your employees to customers and colleagues? An important theme in the training is clear communication, so that the message gets across to the customer. Students therefore learn to structure their texts in such a way that they are understandable and easy to read.
In addition to coaching employees, TopTaal Also include any existing style guides. A style guide provides instructions on the tone and style desired by the organization. The style guide is sometimes revised with input from participants. The result: a concise, practical handout with writing tips.