Inspiration
Conversations flow more smoothly and team leaders have more direct contact with their employees. These are the results of the training courses that TopTaal organized at Blokker last year. Merel Aaldering of Blokker looks back on the process with satisfaction.
Blokker Holding is a Dutch retail group with four store formats. The Dutch stores are supplied from the distribution center in Geldermalsen. The e-commerce distribution center in Gouda prepares online orders received through the webshop for shipment. To optimize work processes in the distribution centers, good communication on the shop floor is essential. Therefore, Blokker approached TopTaal to analyze which taalquestions arise on the work floor and then an appropriate taaltraining to be developed.
They visited us and went on the shop floor
Merel Aaldering explains: 'As an organization, Blokker is in full swing. This means that the management style is also undergoing development. In that light, we have looked closely at the way in which our managers now manage their people and also at what is desirable in the future. We created a project for that some time ago. What we want is for team leaders to have a better conversation with their team members. They must be able to conduct a dialogue on more personal topics. “Do you enjoy your work? What challenges do you encounter? What do you encounter? And how can you organize your work better? ”These are questions that we at Blokker consider increasingly important. Assistant team leaders must also be able to do this in the long term. "
The Polish temporary workers Blokker frequently works with often had trouble finding the right words. That's why Blokker, together with TopTaal A course for five Polish assistant team leaders. Topics covered included public speaking and vocabulary expansion. Special attention was also paid to conveying a message and providing positive feedback. Because the training involved working with Blokker's own documents, the examples were directly relevant to the participants' daily work.
Merel really enjoys working with TopTaal. 'They visited us and went with us to the work floor. By thoroughly studying the taal Our Polish assistant team leaders were able to create a customized program. The instructor carefully considered the needs of each student. Interactive exercises ensured that the lessons did not become boring. The participants enjoyed taalcompleted the course. That was also very nice, with flowers and a personal message from the teacher. We now see that their speaking skills have improved considerably. With the training, we've given our Polish colleagues the opportunity to develop themselves. The fact that they feel extra valued as a result is a nice side effect.