De taalcourse is an important incentive
Greeting guests in a friendly manner and being able to show them the way are important skills for cleaning staff at EW Facility Services. Mastering the Dutch language taal is a condition for this.
Inspiration
TopTaal provides training to the facility service provider to improve the Dutch taalto further develop employee skills. What are the experiences of Birgit Jilesen, Hospitality Academy and Quality Manager at EW Facility Services, with these training courses? TopTaal?
The employees of EW Facility Services have close contact every day with the guests and users of the locations where they clean. Think of hotel guests, office workers or residents of healthcare institutions. For that reason, the organization attaches great importance to offering, as it is called by EW Facility Services, the 'ultimate guest experience'. Birgit puts it this way: 'Hospitality has been the key concept in our services for almost 30 years. The experience of the end user is our motive, every day again. "
We invest a lot of time in finding suitable taalto organize training courses. TopTaal is our expert partner in this regard, with a lot of personal contact and flexibility.
In order to communicate properly, it is necessary to know the Dutch language taal easy to manage, Birgit thinks. 'Since 2013, TopTaal de taalDutch lessons for colleagues who taal not yet sufficiently under control. For our sector, TopTaal Subject-specific readers have been developed that cover all relevant topics of vocational training in the sector:Taal in Cleaning' and a reader focused on writing customer-focused emails. It's important that our employees can make themselves understood and understand our clients' guests and employees well. This includes, for example, making small talk or handling a complaint appropriately.
Appealing themes
How EW Facility Services collaborates with TopTaalBirgit: "We've found the collaboration very pleasant. Our contacts are flexible and very helpful. We're dealing with a target group that enjoys getting things done and rolling up their sleeves. That's quite different from going to school to attend training courses." TopTaal works with appealing and recognizable themes that connect with the employee's daily practice. This appeals to the imagination and makes it easier for the employee to familiarize themselves with the Dutch language. taal to make one's own'.
Birgit is convinced that the training contributes to the delivery of services and thus to the creation of hospitality. She says the enthusiasm of the participants is telling. The course is an important incentive, but simply attending taallessons are not enough to learn Dutch taal to truly improve permanently. It is important that the employee continues to practice both at work and at home taalThe courses of Toptaal encourage this, among other things, by providing assignments for the workplace and tips on how participants can work on their work at home. taalskill can continue to work.