Post NL

 Improving performance and increasing job satisfaction were PostNL's goals when the organization started TopTaal went into the sea. Yvette Burger, Specialist Learning & Development, talks about her experiences with TopTaal.

 
Yvette: 'We employ many employees of non-Dutch origin. They are proficient in Dutch taal sometimes insufficient to communicate effectively. We noticed that many employees wanted to improve their Dutch and develop their skills further. For this reason, PostNL started looking for in-companytaalTraining courses that would fully meet PostNL's needs. PostNL wanted to be relieved of its burden by an expert partner. The training courses that PostNL currently purchases are fully customized and always begin with an individual intake in which the taallevel and learnability are determined.

Practical assignments
During a workplace investigation, an inventory is made TopTaal de taalWorkplace activities are reviewed and the competencies important for employees are discussed with the customer. This, along with PostNL work documents, forms the basis for a customized training program. Lessons take place at a fixed time each week. To connect with the work environment, employees complete practical assignments. For example, they learn to ask for help and explanations when they don't understand work instructions, further enhancing learning outcomes.

Continue to grow
Yvette is very positive about TopTaal. 'Within PostNL, the Learning & Development department has undergone a transition, whereby Learning & Development has acquired more of a management and advisory role. To make this way of working successful, good cooperation with the business and training partners, including TopTaal, of great importance.'TopTaal takes a lot of work off our hands and is very flexible and independent in organizing and delivering the training. We also have regular contact with the training advisor. TopTaal to evaluate and refine collaboration where necessary. Until now, TopTaal in the Company can help us with any question.'

That is what Yvette Burger is looking for in a training provider: 'We do not want to work with suppliers, but with real training partners, who go beyond supplying and evaluating, but who really think along with issues and with whom you build a relationship of trust. If it goes well, you share the success. If things are going less well for a while, then you must be able to solve it together adequately. I have to be able to build on a training partner. '
The course participants are also very pleased with the training, according to the L&D Specialist. 'After a training they talk more easily and more often with other colleagues. In addition, they understand work instructions faster. By speaking better Dutch you can grow further within PostNL. You also raise your eyes outside PostNL. Both at work and in private, for example in a supermarket, colleagues now also make contact much easier. '
The demand for the taalTraining at PostNL is increasing. Moreover, many employees want to participate more than once. This indicates that the training is well-suited to PostNL's needs. "An example of this is our Technical Operator Ali. He was eager to continue learning. And he is doing so, successfully. Because when there are malfunctions with the sorting machines, Ali can communicate more quickly to find solutions."